HIIG-Elite Underwriting Announces Stephanie Watson as Claims Manager

Posted on Friday October 16, 2015

HIIG-Elite Underwriting, a division of Houston International Insurance Group (HIIG) is pleased to announce that Stephanie Watson has joined the HIIG-Elite Team as Claims Manager based in Malvern, PA.

Stephanie will be responsible for overall management of HIIG’s claims department operations including management of auditors and further development of our processes and procedures to ensure turn-around targets are met and accuracy and high quality thresholds are maintained.

Stephanie has 25 years of experience working in leadership roles with Munch Re and Highmark Life. She spent 15 of those years managing Medical Stop Loss claims operations. Stephanie brings a wealth of experience and knowledge to her role that is surpassed only by the customer service she provides to her clients.

“As we continue to expand the Accident and Health Division, Stephanie’s leadership and claims expertise will be an invaluable resource to our organization”, said Joe Sweeney, COO. “She has a deep and thorough understanding of the issues facing Administrators, Producers and Stop Loss Insurance Carriers in today’s environment”.

HIIG’s primary goal is to process claims quickly and accurately – pursuant to the terms of the stop loss contract. “A quality claims department is essential in our business. HIIG believes in a collaborative and client centric approach”, stated Matt Naylor, EVP. “We focus on an open dialogue with our partners and are committed to a proactive claims process.”

HIIG strives to maintain a 10 business day turn-around time on all clean claim submissions and has consistently met that expectation throughout 2014 and 2015. HIIG will reimburse approximately 3,500 claims in 2015.

For more information call Matthew Naylor, EVP HIIG at (484) 328-8072 or, visit our website at www.hiigah.com.

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